Return/Refund Policy

(The terms "Wise",“we”, “us” and “our” refer to Wise Fresh Foods Sdn Bhd)

Our perishable food products and Wise Gift Vouchers are not eligible for return.
To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.

We will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit.
In the event that replacement is impossible, we will compensate the customer in the form of store credits / cash voucher.
Upon customer's further request, we can provide a full refund to originating credit card / bank account, for the goods which are damaged or spoiled during transit.

Wise Fresh Foods is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. If your goods is returned to us because of an incorrect address provided by you, because of its perishability, we must dispose of the contents of the goods and you will not be refunded.

For more information, please contact us and we will try our best to help.

Call/whatsapp: 012 3452132
Email : sam.ng@wisefreshfoods.com
9:00am - 6:00pm Monday - Friday.